Technical Support Policy

We provide technical support to registered users, and to those who are genuinely evaluating the software prior to purchase, via email and telephone. Support is usually limited to the current customers under maintenance and according to the conditons set out on this page.

We regret that we cannot provide on-site support for any problems, nor any form of support for discontinued products or for problems relating to operating systems, networks, hardware, etc.


Updates are available to registered users under maintenance for a Support fee on a yearly schedule. This will enable you to get the latest versions of the product, continued technical support and all updates are available on our web site. We are unable to issue bug fixes or other program corrections on any version other than the current release version. Our Pulsonix Product includes 12 months of Maintenance and technical support from date of Purchase.

In order for this to work successfully, it is essential that any problems are reported to us before your warranty period has expired. To take full advantage of the free update service you must complete and return the User Registration Form provided with your purchase.

Operating System Support

We have a clear support policy for the various versions of Microsoft Windows.